NHS Patient Line: 01903 703 270  GP Hotline: 01903 703 272

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Clinical Governance Policies & Procedures

Clinical governance issues are discussed on a weekly basis by the clinical and administration management team. All staff are advised to highlight any issues with respective members of staff so that any potential problems are identified and resolved at an early stage and policies put into practice to improve on the way that we deliver clinical care and highlight potential risks.

We have three dedicated training sessions per annum for all staff to discuss any issues of a wider nature and to ensure statutory training regulations are met. Additional education programmes are implemented as required for new technologies and as part of continuing professional education.

We have a dedicated team which takes the role in clinical governance responsibility with respect to fire checks, electrical appliance testing and keeping patient information updated. We regularly update internal policies that underpin the clinical and administrative service provided.

Key Service Information:


General Data Protection Regulations (GDPR), Confidentiality & Patient Privacy

All information held by the service is kept in accordance with the General Data Protection Regulations (GDPR), Data Protection Act, the NHS Constitution and the NHS Care Records Guarantee.

All patient data is stored securely and used only for the purposes of direct-care. We do not pass on any patient information to research companies or third parties. If you are a patient and you have any concerns regarding the use of data within the service then please contact us on 01903 703 281 (for NHS patients) or 01903 820 010 for private patients.

Our Privacy Policy also provides advice for patients on how to make a complaint, how to request a copy of your data and how we share you data. Further information about how we use our data, please see our privacy policies below:


Medicines Management Resources

The service operates robust controls on Medicines Management and the links below may be informative for prescribers and medicines management teams.

Drug Safety Update Notices – MHRA / Gov.uk
https://www.gov.uk/drug-safety-update

Our current prescribing formulary is now available online:
Sussex Community Dermatology Service Drug Formulary

Additional Medicines Management Guidelines


Care Quality Commission (CQC) Documents

Electronic copies of our statement of purpose for all of our clinics can be found below:

Statement of Purpose:


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Complaints Policy and Procedures

If you have any queries or concerns about your care then please contact us below and we will respond in accordance to our Complaints Policy.

As a healthcare provider we are also regulated by the Care Quality Commission (CQC). You can make a complaint by email, letter or in person to the relevant service manager using the contact details below. All complaints will be acknowledged and investigated in accordance with our complaints policy.

The Care Quality Commission also provide additional guidance about how to make a complaint in their How to complain about a health or social care service booklet.

NHS Patients:

NHS Patients Tel: 01903 703 281
Service Manager: Anna Baldwin
Write to:
Anna Baldwin
Service Manager Sussex Community Dermatology Service
Administration Centre,
51 Chesswood Road
Worthing, West Sussex
BN11 2AA

Hove Skin Clinic

Private Patients Tel: 01273 719 834
Service Manger: Miss Grace Hancock
Write to:
Complaints officer
Hove Skin Clinic
13 New Church Road
Hove, East Sussex
BN3 4AA

Brighton Laser Clinic

Private Patients Tel: 01273 686 869
Service Manager: Dr Fiona Emerson
Write to:
Dr Fiona Emerson
Brighton Laser Clinic
56a Marine Parade
Brighton, East Sussex
BN2 1PN

Worthing Laser & Skin Clinic:

Private Patients Tel: 01903 820 010
Service Manger: Miss Grace Hancock
Write to:
Miss Grace Hancock
Service Manager Worthing Laser & Skin Clinic
51 Chesswood Road,
Worthing, West Sussex
BN11 2AA

Friends & Family Test

The service also collections feedback from our NHS Patients using the NHS Friends and Family Test. When you attend your NHS appointment you should see some Friends and Family forms on reception available for providing general feedback to the service.

The Friends and Family Test is a national questionnaire that asks NHS patients to rate their experiences with NHS services. On the Friends and Family Test form, you will be asked one simple question, “How likely are you to recommend our practice to friends and family if they needed similar care or treatment?”. To answer the question, simply put a tick in one of the boxes to rate your experience with the services. You will also be asked some follow-up questions about your age, ethnicity and sex to help us ensure that we are receiving feedback from a wide-range of service users, and you will also have the opportunity to write a comment on the feedback form if you have any suggestions on how we can improve services.

NHS Choices Friends and Family Test Information

Patients are also welcome to print off a feedback form using the link below and bring this to your appointment

Friends and Family Test Form (A4 PDF)


Patient Satisfaction Surveys

The service conducts annual patient and GP satisfaction surveys across all locations to ensure that we are delivering the very best care to patients.


Vulnerable Adult and Child Safeguarding Policies & Resources:

Reporting adult abuse and help and advice:
If you are at risk of abuse, or suspect someone else is please report it.

In an emergency dial 999 or adult social care on: 0300 200 1005, or if you need to speak to someone urgently, out of normal office hours our emergency duty team on: 01483 517898.

Safeguarding Resources & Online Training:

Safeguarding adults at risk: Sussex Safeguarding Adult Boards; Sussex Safeguarding Adults multi-agency policies and procedures:

West Sussex Safeguarding Adults Board

Safeguarding children:  Sussex Safeguarding Children Boards; Pan Sussex multi-agency policies and procedures:

West Sussex Safeguarding Children Board

ADASS Safeguarding Adults: A National Framework of Standards for good practice and outcomes in adult protection work:

https://www.adass.org.uk/adassmedia/stories/publications/guidance/safeguarding.pdf

Working Together to Safeguarding Children: A guide to inter-agency working to safeguard and promote the welfare of children (2013):

http://www.workingtogetheronline.co.uk/index.html – See Chapter 2 in particular

Pan Sussex Multi-agency Procedures to Support People who Self-neglect:

West Sussex  Adult Safeguarding Board – Online Learning Resources

Safeguarding children and young people: Roles and Competances for health care staff – Royal College of Paediatrics and Child Health 2014

Mental Capacity Act and Deprivation of Liberty Safeguards – Mental Capacity Act, DoLS

https://www.cqc.org.uk/guidance-providers/all-services/mental-capacity-act-deprivation-liberty-safeguards

Mental Capacity Act (MCA) – Information for providers from social care institute for excellence

https://www.scie.org.uk/mca/

Deprivation of Liberty Safeguards (DoLS) at a glance – Great learning resource for DoLS

https://www.scie.org.uk/mca/dols/at-a-glance

Department of Health – Safeguarding Adults: The role of Health Services

https://www.gov.uk/government/publications/safeguarding-adults-the-role-of-health-services

Care Act 2014 -Legislation


NHS England Prevent / CONTEST Guidance for Counter Terrorism


NHS Counter Fraud Resources

Incident Reporting

If you need to report a data breach or clinical incident, please reference our policies below and use the appropriate form. For more information about completing these forms, please speak to a member of Senior Management. All incidents must be reported promptly to enable us to comply with our standard policies and legal obligations.

 


Service Quality Policies & Reports:

The service regularly publishes service quality and governance reports. Our publicly available reports can be found below:


Equality & Diversity Policies

We take care to ensure that our services, functions, policies and practices do not directly, indirectly, intentionally or unintentionally discriminate against our users or employees.

All NHS organisations have a legal duty to analyse the impact of their policies, practices and services and to publish the results. Details of the Sussex Community Dermatology Service’s Equality Impact Assessment are available as a downloadable PDF, along with our Equality and Diversity Policies below:


Raising Workers Concerns / Re-validation Policies & Procedures

The service has a number of policies and procedures for SCDS staff to use internally. For convenience, the following policies are made available on this website to provide guidance on how to raise a concern regarding any staff members. Members of the public should instead contact us on 01903 820 010 if they have any concerns regarding their care within the service.

Our staff training handbook can also be found below:

To request a hard copy of any of these documents please contact:

Anna Baldwin
Service Manager – SCDS
51 Chesswood Road
Worthing
West Sussex
BN11 2AA