NHS Patient Line: 01903 703 270  GP Hotline: 01903 703 272


Clinical Governance Procedures & Policies

Clinical governance issues are discussed on a weekly basis by the clinical and administration management team. All staff are advised to highlight any issues with respective members of staff so that any potential problems are identified and resolved at an early stage and policies put into practice to improve on the way that we deliver clinical care and highlight potential risks.

We have three dedicated training sessions per annum for all staff to discuss any issues of a wider nature and to ensure statutory training regulations are met. Additional education programmes are implemented as required for new technologies and as part of continuing professional education.

We have a dedicated team which takes the role in clinical governance responsibility with respect to fire checks, electrical appliance testing and keeping patient information updated. We regularly update internal policies that underpin the clinical and administrative service provided.

Key Service Information:

Medicines Management Resources

Care Quality Commission (CQC) Documents

Electronic copies of our statement of purpose for all of our clinics can be found below:

Statement of Purpose:


Complaints Policy and Procedures

If you have any queries or concerns about your care then please contact us below and we will respond in accordance to our Complaints Policy.

As a healthcare provider we are also regulated by the Care Quality Commission (CQC). You can make a complaint by email, letter or in person to the relevant service manager using the contact details below. All complaints will be acknowledged and investigated in accordance with our complaints policy.

The Care Quality Commission also provide additional guidance about how to make a complaint in their How to complain about a health or social care service booklet.

NHS Patients:

NHS Patients Tel: 01903 703 281
Service Manager: Anna Baldwin
Write to:
Anna Baldwin
Service Manager Sussex Community Dermatology Service
Administration Centre,
51 Chesswood Road
Worthing, West Sussex
BN11 2AA

Hove Skin Clinic

Private Patients Tel: 01273 719 834
Service Manger: Miss Grace Hancock
Write to:
Complaints officer
Hove Skin Clinic
13 New Church Road
Hove, East Sussex

Brighton Laser Clinic

Private Patients Tel: 01273 686 869
Service Manager: Dr Fiona Emerson
Write to:
Dr Fiona Emerson
Brighton Laser Clinic
56a Marine Parade
Brighton, East Sussex

Worthing Laser & Skin Clinic:

Private Patients Tel: 01903 820 010
Service Manger: Miss Grace Hancock
Write to:
Miss Grace Hancock
Service Manager Worthing Laser & Skin Clinic
51 Chesswood Road,
Worthing, West Sussex
BN11 2AA

Vulnerable Adult and Child Safeguarding Policies:

Reporting adult abuse and help and advice:
If you are at risk of abuse, or suspect someone else is please report it.

In an emergency dial 999 or adult social care on: 0300 200 1005, or if you need to speak to someone urgently, out of normal office hours our emergency duty team on: 01483 517898.

Service Quality Policies & Reports:

The service regularly publishes service quality and governance reports. Our publicly available reports can be found below:

Information Governance, Data Protection & Confidentiality

All information held by the service is kept in accordance with the Data Protection Act, the NHS Constitution and the NHS Care Records Guarantee. All patient data is stored securely and used for the purposes of direct-care. We do not pass on any patient information to research companies or third parties. If you are a patient and you have any concerns regarding the use of data within the service then please contact us on 01903 703 281 (for NHS patients) or 01903 820 010 for private patients.

Equality & Diversity Policies

We take care to ensure that our services, functions, policies and practices do not directly, indirectly, intentionally or unintentionally discriminate against our users or employees.

All NHS organisations have a legal duty to analyse the impact of their policies, practices and services and to publish the results. Details of the Sussex Community Dermatology Service’s Equality Impact Assessment are available as a downloadable PDF, along with our Equality and Diversity Policies below:

Raising Workers Concerns / Re-validation Policies & Procedures

The service has a number of policies and procedures for SCDS staff to use internally. For convenience, the following policies are made available on this website to provide guidance on how to raise a concern regarding any staff members. Members of the public should instead contact us on 01903 820 010 if they have any concerns regarding their care within the service.

Our staff training handbook can also be found below:

To request a hard copy of any of these documents please contact:

Anna Baldwin
Service Manager – SCDS
51 Chesswood Road
West Sussex
BN11 2AA


Prescribing & Drug Formularies

Our current prescribing formulary is now available online:

Sussex Community Dermatology Service Drug Formulary